Frequently Asked Questions

We support pre-arrival consultation, medical record preparation, hospital and specialty matching, appointment coordination, interpretation, travel coordination, and post-care follow-up. We do not diagnose or treat; clinical decisions are made by licensed providers.

The right pathway depends on medical records, imaging, prior treatment, care goals, and budget. We help structure the case, match suitable specialties, and confirm acceptance, doctor availability, required tests, and estimated costs with providers.

Yes. Health check-ups, dental care, ophthalmology, aesthetic medicine, TCM wellness, rehabilitation, and chronic disease management are important service scenarios. We match options based on goals, schedule, language needs, and provider conditions.

For routine check-ups and consumer medical services, 1-3 weeks is usually advisable. For second opinions, surgical assessment, oncology MDT review, or complex pediatric cases, plan 3-6 weeks ahead and prepare records, imaging, and reports early.

Medical fees are usually paid directly to the hospital or clinic. MediShanghai service fees are charged separately according to the formal quotation and service agreement. Insurance direct billing or reimbursement depends on final confirmation by the insurer and provider.

We can help prepare purpose-of-visit materials, appointment confirmations, travel suggestions, airport transfer, hotel, and local transport coordination. Visa approval is decided by the consulate, and entry rules should follow current official requirements.

No. We coordinate information, communication, and service logistics, but do not replace medical diagnosis, treatment, or informed consent. Treatment plans, risks, prognosis, and outcomes are determined by providers based on each patient’s condition.

We collect only the information required for service delivery and use it for record review, appointment communication, translation, and travel coordination. Sensitive files should be submitted through designated channels, with strict backend account and server access control.